Our Data Protection Officer
Our Data Protection Officer (DPO), Han Ng, makes sure Nerb follows the PDPA and handles every request and question about personal data.
- Name
- Han Ng
- hello@nerb.com.sg, subject “PDPA request”
- Phone
- +65 9696 7232, Mon–Fri, 9am–6pm SGT
- Post
- Data Protection Officer, Nerb Media Pte Ltd, 1014 Geylang East Ave 3, #04-196, Singapore 389729
Ask for a copy of your data
Email the DPO with your name, how you have dealt with us and what you would like to see. We check who you are before we share anything.
We reply within 30 days. If we need longer, we tell you within those 30 days when you can expect an answer. We may charge a reasonable fee to cover the cost of an access request; if so, we tell you the amount before we start.
Correct your data
Tell us what is wrong and what it should say. We correct it as soon as we can, and send the corrected data to any organisation we disclosed it to in the year before, unless that organisation doesn’t need it.
Withdraw your consent
Tell us which use you want us to stop, such as marketing emails. We explain what stopping means, for example if we can then no longer provide a service, and then stop. You can unsubscribe from marketing emails at any time with the link in each one.
Marketing messages and the Do Not Call Registry
We don’t send marketing calls, SMS or WhatsApp messages to Singapore numbers listed on the Do Not Call Registry unless you have given us clear and unambiguous consent.
Data we handle for our clients
When we host a client’s website, run its forms or run the Nerb AI Business Platform for it, the client decides what personal data is collected and why. We process that data on the client’s behalf, as a data intermediary under the PDPA.
As a data intermediary, we protect the data, keep it only as long as the client’s instructions and our agreement allow, and tell the client without undue delay if we find a data breach. To ask about personal data a business holds about you, contact that business first; we help it respond.
If a data breach happens
We assess any suspected data breach straight away. If it is notifiable under the PDPA, we notify the Personal Data Protection Commission (PDPC) no later than three calendar days after we assess it as notifiable, and tell the people affected where the law requires.
Questions and complaints
Contact the DPO first and we will work to resolve it. If you are not satisfied with our answer, you can contact the Personal Data Protection Commission.
How we collect and use personal data on this website is set out in our Privacy Policy.
Questions about your personal data?
Nerb Media Pte Ltd, 1014 Geylang East Ave 3, #04-196, Singapore 389729. Mon–Fri, 9am–6pm SGT.