A real person, one tap away
A Continue on WhatsApp button sits under every conversation. It opens a chat with your WhatsApp number, where your team replies as usual.
AI chatbot and website live chat for Singapore businesses.
Website AI Live Chat is an AI chatbot for your website. It answers visitors 24/7 from your own prices and FAQs, collects their details and hands off to WhatsApp or a real person.
Acme Aircon in the demos is a sample business, not a client. This site’s chat runs on Website AI Live Chat: try it on this page.
How it works
How does Website AI Live Chat work?
An AI concierge that answers visitors using only the knowledge you approve. Three steps, and Nerb handles the technical parts.
We load your knowledge
FAQs, articles, documents such as a price list PDF, and pages from your website. You approve each one.
Add one line to your website
One script tag, on WordPress or any other site. We add it and check it on desktop and mobile.
Visitors get answers. You get the leads.
Instant replies, contact details when a visitor is interested, and every enquiry in your inbox and CRM.
Answers from your knowledge only
What does the chat know about my business?
Only what you give it and approve. It answers from your own knowledgebase, not the open internet.
- Articles, documents and pages from your own website, in one place.
- Each item is used for Live Chat or kept internal. Internal-only material is never shown to visitors.
- Imported pages wait for your approval, and can be refreshed when they change.
- If a question isn’t covered, it says so and points to WhatsApp instead of inventing an answer.
Knowledge
Aircon servicing FAQ
Approved
Price list 2026.pdf
Approved
acme-aircon.sg/services
Pending review
Staff SOP.docx
Internal only
Sample business, not a client. Try approving the website page or switching an item off.
Instant, natural replies
What does a visitor see when they ask a question?
An answer that appears word by word, with bold prices, short lists and links to the right page.
- Starter questions as tap-to-ask buttons.
- Timestamps on every message; returning visitors pick up where they left off.
Acme AirconChat with us · replies instantly
Today · 9:41 PM9:41 PM
Hi! Welcome to Acme Aircon. Ask us about our services, prices or the areas we cover.
9:41 PMHow much is aircon servicing?
9:41 PMGeneral servicing is S$60 per unit, and it costs less per unit when you book more:
- 3 units: S$165
- 5 units: S$250
- Chemical wash: S$90 per unit
All prices include GST. See the full price list
Continue on WhatsApp
Answers from Acme Aircon’s approved information
How much is aircon servicing?
9:41 PMGeneral servicing is S$60 per unit, and it costs less per unit when you book more:
- 3 units: S$165
- 5 units: S$250
- Chemical wash: S$90 per unit
All prices include GST. See the full price list
Do you cover Jurong West?
9:41 PMYes. We cover all of Singapore, including Jurong West, with no travel charge.
Visits run Monday to Saturday. To check a specific date, tap Continue on WhatsApp and the team will confirm.
Do you service office chillers?
9:41 PMI don’t have information about chiller servicing in what Acme Aircon has shared with me, so I’d rather not guess.
The team can answer this directly. Tap Continue on WhatsApp below.
Sample business, not a client. Tap a question. The last one shows an answer that isn’t in the approved knowledge.
Leads, captured in the conversation
How does it collect enquiries without a form?
It asks for contact details like a front-desk person would: politely, inside the chat, at the right moment.
- “While I get you more details, could you tell me your name and phone or email?”, with fields that check the details are valid.
- Three modes: off, optional, or required before the first answer.
- New visitors join your CRM as a contact tagged Lead. Existing contacts aren’t duplicated.
- Every enquiry lands in your enquiry inbox with the full transcript.
The chat answers without asking for details.
How much to service 3 units?
9:41 PMFor 3 units, general servicing is S$165 in total.
9:41 PMThe chat offers to take details. Visitors can skip.
How much to service 3 units?
9:41 PMFor 3 units, general servicing is S$165 in total.
9:41 PMWhile I get you more details, could you tell me your name and phone or email?
NameJane Tan
Phone or email9123 4567
Enquiry inbox
Jane Tan LeadNew contact in CRM
“How much to service 3 units?” · 9123 4567
Visitors leave a name and phone or email before the first answer.
How much to service 3 units?
9:41 PMBefore I answer, could I get your name and phone or email? It helps the team follow up.
NameJane Tan
Phone or email9123 4567
Enquiry inbox
Jane Tan LeadNew contact in CRM
“How much to service 3 units?” · 9123 4567
Sample business and visitor, not real people.
Your brand, every device
Will the chat match my website?
Yes. It uses your brand colour, chat title and greeting, on the left or right of the page. On a phone it opens full screen, and it never breaks your layout.
Brand colour
Position
Acme AirconChat with us · replies instantly
Hi! Ask me about prices, areas or servicing.
nowFive languages
Does it reply in Chinese, Malay and Tamil?
Yes. It replies in English, Simplified Chinese, Traditional Chinese, Malay and Tamil, following the visitor’s language. Your knowledge can stay in English; prices, names, numbers and links stay exactly as you wrote them.
- English
- Simplified Chinese
- Traditional Chinese
- Malay
- Tamil
- Buttons and labels follow the visitor’s browser language.
- If it can’t answer, it says so in their language and offers WhatsApp or your team.
- Prefer English only? One setting keeps every reply in English.
Acme AirconChat with us · replies instantly
请问冷气清洗一台多少钱？
9:41 PM一般清洗每台 S$60，三台共 S$165，价格已含消费税。
需要预约的话，可以点 Continue on WhatsApp 联系我们的团队。
Continue on WhatsApp
Answers from Acme Aircon’s approved information
Sample business, not a client. A visitor asks in Chinese and gets the same prices in Chinese.
Installation
How is Website AI Live Chat installed?
With one line of code. Nerb adds a script tag to your website, WordPress or anything else, and checks the chat on desktop and mobile before it goes live.
Before </body>1 line
<script src="https://[widget-url]/live-chat.js" data-site="[site-id]" async></script>AI and your team, together
What happens when a visitor wants a real person?
One tap reaches your team, and you can step into any conversation. The AI handles the routine questions.
Chat Messenger
Jane Tannow
Can someone come this Saturday?
Visitor 48212m
Do you cover Punggol?
Ravi L.14m
Thanks, that’s clear!
How much to service 3 units?9:41 PM
AIFor 3 units, general servicing is S$165 in total.9:41 PM
Can someone come this Saturday?9:42 PM
AII can’t see the team’s schedule. Someone from Acme can confirm a Saturday slot for you.9:42 PM
MeiHi Jane, Mei here from Acme. Saturday 2:30 PM works for 3 units. Shall I put you down?9:43 PM
Handed back · AI resumes on Jane’s next messageDemo limit reached. Press Reset to try again.Sample chats, not real visitors. Try it: take over Jane’s chat, then hand it back.
See every conversation live
Every website chat, in the Chat Messenger screen.
Take over with one click
The AI pauses and you reply personally.
Hand it back when you’re done
The AI resumes on the visitor’s next message.
Safe by design
How is it kept safe and predictable?
It answers questions and collects enquiries, only on your website, within usage limits set in advance.
Only on your websites
It runs only on domains you approve, so it can’t be copied onto another site.
Predictable costs
Per-conversation limits and a daily usage budget keep costs within a range you can plan for.
Anonymised visitor data
Visitor IP addresses are stored only as anonymised hashes.
Answers and enquiries, nothing more
It can’t book, take payments or send emails on its own. Your team stays in charge.
Cost in Singapore
How much does an AI chatbot cost in Singapore?
With Nerb, an AI chatbot comes with the Foundation plan: S$1,600 a year at the launch price, regular price S$2,400. Prices in Singapore dollars.
| Price | What it covers | |
|---|---|---|
| Foundation plan | S$1,600 a year at the launch price. Regular price S$2,400 a year. | Website AI Live Chat with 1,500 AI replies a month, plus the knowledgebase and CRM |
| Extra AI replies | To be announced | For a month that goes past your allowance |
| Setup and onboarding | Quoted to your needs | We load your knowledgebase and install the chat on your website |
Pricing
How much does Website AI Live Chat cost?
It comes with the Foundation plan of the Nerb AI Business Platform: S$1,600 a year at the launch price. Growth, at S$4,800 a year, adds the AI email assistant and higher limits.
Top-ups for both plans: Extra AI replies: to be announced · Extra broadcast emails: to be announced · Custom work: S$150 an hour, or a fixed price per module · Setup and onboarding: quoted to your needs · WhatsApp message fees: billed by Meta directly to you. Limits reset on the 1st of every month (Singapore time). Unused allowance doesn’t roll over. Prices in Singapore dollars, per year. See all Nerb prices →
AI chatbot and live chat: questions, answered
What owners ask before adding an AI chatbot.
It answers only from the knowledge you’ve approved for Live Chat. If a question isn’t covered, it says it doesn’t know and points to WhatsApp or your team.
To your enquiry inbox, with the full chat transcript. New visitors are added to your CRM as a contact tagged Lead; existing contacts aren’t duplicated.
Yes. Your team sees every chat live and takes over with one click. The AI pauses for that visitor and resumes when you hand it back.
Yes. It’s one line of code, so it works on any website that lets you add a script. Nerb sets it up, and it won’t affect your layout.
The chat keeps answering at any hour and takes contact details. Each enquiry waits in your inbox with the transcript for your team’s next working day.
No. It answers questions and collects contact details. Bookings, payments and follow-ups stay with your team.
Give your website a front desk. Book a demo.
We’ll set up a demo on your own FAQs. A real person replies within one business day, Mon–Fri.
- A live demo on your own services and FAQs
- Set up and installed by Nerb
- Part of the Foundation plan
Thanks, we’ve got it.
A real person replies within one business day, Mon–Fri, to arrange your demo.