WHAT OUR MAINTENANCE SERVICE INCLUDES
24/7 Monitoring and Downtime Notification
An inaccessible website will result in Google penalizing your website ranking or worse still, generate a negative impression by your potential customer. This is why it is crucial for you to be aware that your website has gone down and take the necessary steps to get it back online as soon as possible.
We have a uptime monitoring service which will allows us to be notified the moment a website goes down. This enables us to take quick action and we can then utilize the backup we have and restore your website back online.
Your time is precious and should be spent interacting with your customers and growing your business, not logging in and updating your website. We take care of your website changes for you so all you need to do is email us the change request and we’ll get them done for you, usually within two business days.
We will provide changes of up to 12 hours per year. If you require additional time commitment from us, you may purchase additional hours as an existing customer at a discounted rate of S$80/hr.
Backups and Restoration
Having backups of your data can mean the difference between having a few hours of downtime, and losing everything in the blink of an eye. Your data is important, which is why we take the precautions of making seven days offsite backups for your data. We make sure your data is safe and accessible to you when you need it most. We will also help to restore your website to the latest copy whenever your website has been compromised.
The importance of passive detection and scanning are some of the critical multi-layered security measures that we employ to keep your website safe and secured, espescially since WordPress is the world’s most popular CMS (Content management system). Some measures included are daily malware scanning, bruteforce prevention, IP blacklisting and script file change detection and notifications.
Updating your WordPress website is a critical component of ensuring your website stays secure and stable. We will perform the relevant and necessary upgrades to ensure that your plugins and core WordPress code is kept up to date. We will also monitor your plugins for vulnerabilities and address any issues with plugin conflicts. There is a tendancy that an update might cause issues on the website, that is why we will perform a check each time an update occurs to ensure that the overall website works normally.
Website Speed Performance and Optimization
Having a slow website can mean the difference between making a sale, or losing out to the competition. Not only that, but slow websites get penalized by search engines, ranking your site lower than it should be.
By having our maintenance and server infrastructure, your website will always have a smooth performance to achieve the speed you need, and rank better in the search results.
A website tends to have issues over time and without proper support you will end up spending hours figuring things out. With our technical support, a professional developer will help you to rectify the problem or guide you so that you will be able to accomplish your task.
|MAINTENANCE PACKAGE||BASIC||STANDARD||PRIME||Website Security||Included||Included||Included|
|Backups and Restoration||Weekly||Past 7 Days||Past 30 Days|
|24/7 Monitoring and Downtime Notification||Included||Included||Included|
|Speed and Performance Optimization||Initially||Initially||Ongoing|
|Website Change Requests||None||6 Hrs Per Year||12 Hrs Per Year|
|Price||S$200 per year||S$400 per year||S$800 per year|
Bundled Discounts for Web Hosting
If you currently have a website maintenance plan with us, you can get to enjoy generous discount rates off your hosting plan, starting from S$50/year. Simply top up any of these amounts to get a web hosting plan of your choice.
Up to 1GB of storage space
Up to 3GB of storage space
Up to 5GB of storage space
Up to 10GB of storage space