Website Maintenance

Once a website goes live, technical issues and other kinds of difficulties can become a significant expense and a waste of time for the inexperienced website administrator. You’ll also receive feedback from your customers about your website. Listen to them and implement improvements over time.

Nerb - Web Maintenance
WHAT OUR MAINTENANCE SERVICE INCLUDES

24/7 Monitoring and Downtime Notification

An inaccessible website will result in Google penalizing your website ranking or worse still, generate a negative impression by your potential customer. This is why it is crucial for you to be aware that your website has gone down and take the necessary steps to get it back online as soon as possible.

We have a uptime monitoring service which will allows us to be notified the moment a website goes down. This enables us to take quick action and we can then utilize the backup we have and restore your website back online.

Website Changes

Your time is precious and should be spent interacting with your customers and growing your business, not logging in and updating your website. We take care of your website changes for you so all you need to do is email us the change request and we’ll get them done for you, usually within two business days.

We will provide changes of up to 8 hours per year. If you require additional time commitment from us, you may purchase additional hours as an existing customer at a discounted rate of S$80/hr.

Backups and Restoration

Having backups of your data can mean the difference between having a few hours of downtime, and losing everything in the blink of an eye. Your data is important, which is why we take the precautions of making seven days offsite backups for your data. We make sure your data is safe and accessible to you when you need it most. We will also help to restore your website to the latest copy whenever your website has been compromised.

Website Security

The importance of passive detection and scanning are some of the critical multi-layered security measures that we employ to keep your website safe and secured, espescially since WordPress is the world’s most popular CMS (Content management system). Some measures included are daily malware scanning, bruteforce prevention, IP blacklisting and script file change detection and notifications.

Software Upgrades

Updating your WordPress website is a critical component of ensuring your website stays secure and stable. We will perform the relevant and necessary upgrades to ensure that your plugins and core WordPress code is kept up to date. We will also monitor your plugins for vulnerabilities and address any issues with plugin conflicts. There is a tendancy that an update might cause issues on the website, that is why we will perform a check each time an update occurs to ensure that the overall website works normally.

Website Speed Performance and Optimization

Having a slow website can mean the difference between making a sale, or losing out to the competition. Not only that, but slow websites get penalized by search engines, ranking your site lower than it should be.

By having our maintenance and server infrastructure, your website will always have a smooth performance to achieve the speed you need, and rank better in the search results.

Technical Support

A website tends to have issues over time and without proper support you will end up spending hours figuring things out. With our technical support, a professional developer will help you to rectify the problem or guide you so that you will be able to accomplish your task.

MAINTENANCE PACKAGE BASIC STANDARD PRIME
Website Security Included Included Included
Backups and Restoration Weekly Past 7 Days Past 30 Days
24/7 Monitoring and Downtime Notification Included Included Included
Speed and Performance Optimization Initially Initially Ongoing
Software Upgrades Included Included Included
Technical Support Included Included Included
Annual Time Commitment None 4 Hrs Per Year 8 Hrs Per Year
Price S$200 per year S$400 per year S$800 per year

Bundled Discounts for Web Hosting

If you currently have a website maintenance plan with us, you can get to enjoy generous discount rates off your hosting plan, starting from S$50/year. Simply top up any of these amounts to get a web hosting plan of your choice.

BUDGET

Up to 1GB of storage space

S$50
per year

VALUE

Up to 3GB of storage space

S$100
per year

CORPORATE

Up to 5GB of storage space

S$200
per year

PRIME

Up to 10GB of storage space

S$400
per year

FREQUENTLY ASKED QUESTIONS

Our maintenance is meant to help you make changes to your website and that includes mainly adjustments to website content, images or layout format. Based on our hours committed to you for the year, we will help you with these changes and keep an activity log for each change request you made. Changing the way a feature works is also included but do take note that it could easily take up alot more hours depending on the complexity and limitations of that feature.

Typically you can expect your change request to be done within 1-2 working days for small adjustments. For bigger change request which require us more than six consecutive hours, you may expect it to take up to 3-4 working days. Everyday we set aside timeslots to handle change requests from our customers. There are times where we may have a high number of change request and that may also affect our response time. The level of priority given to your change request is also based on the current maintenance plan you are on.

No, you may not. Change requests only apply to changes based on what your website already have. For example if your website already has a contact form and you wish to include more fields to capture more data, we can do that for you. A completely new feature that needs either setup, installation or development is considered a development request and that is billable. Example of add-on features could be Live Chat Installation, Members Registration and Login Module, Blog Module.

No, you may choose to host elsewhere. However, do take note that you might not get to enjoy the full range of benefits our maintenance provides as different server hosting companies have different types of limitations. For example, your website is taking too long to load due to the 3rd party’s server poor performance, there is nothing much we can do on our end as the problem would be server-related.