Website Maintenance & Hosting
Once a website goes live, technical issues and other kinds of difficulties can become a significant expense and a waste of time for the inexperienced website administrator.
ESSENTIALS OF RUNNING A WEBSITE
Website Maintenance & Hosting
Once a website goes live, technical issues and other kinds of difficulties can become a significant expense and a waste of time for the inexperienced website administrator.
WHAT OUR MAINTENANCE & HOSTING SERVICE INCLUDES
Website Changes and Fixes
Be worry-free as we help with website changes or fixes during your Annual Hosting and Maintenance Plan period. Depending on the type of plan, you will have our time commitment throughout that period to handle any of your requests.
24/7 Monitoring and Downtime Notification
We have a uptime monitoring service which will allows us to be notified the moment a website goes down. This enables us to take quick action and we can then utilize the backup we have and restore your website back online.
Backups and Restoration
Your website is important, which is why we take the precautions of making 7 days of backups for your website. We will also help to restore your website to the latest copy whenever your website has been compromised.
Website Security
Websites under our annual plans will have Bot Protection which protects them from Brute Force attacks or Denial of Service (DoS) attacks at a basic level. Additional security can also be implemented such as the Cloudflare Enterprise addon.
Annual License Fees
Software and Backend Updates
Updating your WordPress website is a critical component of ensuring your website stays secure and stable. After time, website issues usually arises due to outdated plugins or software. As part of our service, we will perform the relevant and necessary upgrades to ensure the website is back to working normally.
Website Speed Performance & Optimization
We like to keep our client’s websites lean and not bloated with unnecessary plugins. Our maintenance and hosting infrastructure will ensure your website have a smooth performance and a better browsing experience for your website’s visitors.
Technical Support & Consultation
A website tends to have issues over time and without proper support, you will end up spending unnecessary time trying to resolve it on your own. We provide technical support to help you to rectify the problem or guide you so that you will be able to accomplish your task.
Website Hosting
Free SSL Certificate
| ANNUAL HOSTING & MAINTENANCE PLANS | BASIC | STANDARD | PRIME |
|---|---|---|---|
| Website Changes and Fixes | 30 Mins Per Year | 4 Hrs Per Year | 8 Hrs Per Year |
| Backups and Restoration | Past 7 Days | Past 7 Days | Past 7 Days |
| 24/7 Monitoring and Downtime Notification | Included | Included | Included |
| Website Security | Included | Included | Included |
| Annual License Fees | Included | Included | Included |
| Software and Backend Updates | Whenever Necessary | Whenever Necessary | Whenever Necessary |
| Website Speed Performance & Optimization | Included | Included | Included |
| Technical Support & Consultation | Included | Included | Included |
| Website Hosting | Included | Included | Included |
| S$300 Per year | S$500 Per year | S$980 Per year |
Cloudflare Enterprise:
Added Security & Speed for Mission-Critical Websites
- 100GB Enterprise CDN
- Priority DDoS protection
- Intelligent firewall (WAF)
- Image optimization with Polish
- Brotli compression
- Mobile optimization with Mirage
- Wildcard SSL support
- PCI DSS compliance
- HTTP/3 support
- Only available if your website is hosted with us
ADD-ON
Price Per Domain Name
S$120
per year
FREQUENTLY ASKED QUESTIONS
Our maintenance is meant to help you make changes to your website and that includes mainly adjustments to website content, images or layout format. Based on our hours committed to you for the year, we will help you with these changes and keep an activity log for each change request you made.
Most website change requests we get from our Clients are basic like making an edit to the copy or adjusting the layout slightly which usually takes 10-30mins each time. Changing the way a feature works is also possible but that could easily take up alot more hours depending on the complexity and limitations of that feature.
Typically you can expect your change request to be done within 1-2 working days for small adjustments. For bigger change request which require us more than six consecutive hours, you may expect it to take up to 3-4 working days. Everyday we set aside timeslots to handle change requests from our customers. There are times where we may have a high number of change request and that may also affect our response time. The level of priority given to your change request is also based on the current maintenance plan you are on.
No, you may not. Change requests only apply to changes based on what your website already have. For example if your website already has a contact form and you wish to include more fields to capture more data, we can do that for you. A completely new feature that needs either setup, installation or development is considered a development request and that is billable. Example of add-on features could be Live Chat Installation, Members Registration and Login Module, Blog Module.
No, you may choose to host elsewhere. The price will remain the same however, do take note that you might not get to enjoy the full range of benefits our maintenance provides as different server hosting companies have different types of limitations. For example, your website is taking too long to load due to the 3rd party’s server poor performance, there is nothing much we can do on our end as the problem would be server-related.